Baker and Soars Give-away Terms and Conditions
By entering our social media give-away you accept the following terms and conditions:
1. Baker and Soars only accepts orders once goods have been dispatched. The processing of a payment and acknowledgement of an order does not constitute a legally binding contract and may be cancelled at any time for a full refund. Images used on the Baker and Soars website are for illustration purposes only and may not accurately represent the actual product received. If the product is clearly not as described please see the returns section.
2. We will do all we can to dispatch your order as quickly as possible. Orders placed after 2pm will be processed during the next working day. Orders placed at the weekend or on a Public Holiday will be processed during the next working day.
3. Standard Delivery is 3-5 working days to UK mainland addresses and is free on orders £40 and over. All orders under £40 carry a standard charge of £3.95.
4. Faster delivery times are available in certain circumstances and may carry a minimum charge of £10 (subject to order size, quantity, and availability). Call our team for faster delivery options on your order. Payment online is not possible for this option, payment over the phone will be required.
5. Any order made for an item(s) not available on the Baker and Soars website through contacting the Baker and Soars team may incur an extra delivery charge and/or a longer delivery time based on item(s) / size(s) / delivery location. If there are any complications with your order a member of our team will contact you with information and a recommendation on how to proceed.
6. Our preferred couriers are Royal Mail, MyHermes and UK Mail. However we may use our distributor services for your convenience. If the delivery location is close to our depot we will deliver the order personally.
7. If your order has not arrived within 7 working days of initial order please contact our Customer Services team who will be happy to assist you.
8. All orders are checked to ensure sufficient packaging is present and are monitored during loading to ensure no damages are incurred*. If for any reason you find that your order has been damaged upon arrival please contact us immediately and we will attempt to resolve the issue as quickly as possible. If an order needs to be returned we will provide you with notice to do so. Please see the “Returns” section for details on our returns policy. Please note that if an item is sealed we reserve the right not to check the item(s) inside under the assumption that the item has been carefully pre-packed for your convenience.
9. Baker and Soars strongly advises that you do not book a professional tradesman until you have received your goods. We do not accept responsibility for any charges incurred by a tradesman for delivery delay or complications.
10. Order Shortages / Incorrect Goods / Damaged Goods
10a. In the event your order is not complete on delivery, you have received the incorrect goods or your goods are damaged in transit you have 48 hours to notify Baker and Soars (B&S ltd) and we will attempt to rectify any issues as quickly as possible. Our team will assess what is required and advise accordingly.
10b. After 48 hours we will not be able to assist you with replacements or shortages free of charge. You have up to 30 days to return goods that are incorrect, damaged, or short and up to 14 days should you change your mind. Please see our Returns section for more details on our returns policy and what can be done when returning items.
*Loading monitoring cannot be guaranteed when using our distributor services.